16 min listen
264: CX Strategy Essentials
FromThe CX Cast
ratings:
Length:
20 minutes
Released:
Aug 5, 2021
Format:
Podcast episode
Description
The precise definition and composition of a customer experience (CX) strategy has proven elusive for many business leaders. Getting it right is essential, though, as the CX strategy plots how a business will execute on its CX vision, helping it achieve its business goals. In this episode we’re joined by Principal Analyst TJ Keitt to […]
The post 264: CX Strategy Essentials appeared first on The CX Cast ® by Forrester.
The post 264: CX Strategy Essentials appeared first on The CX Cast ® by Forrester.
Released:
Aug 5, 2021
Format:
Podcast episode
Titles in the series (98)
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