27 min listen
262: Collaboration And Growth Strategies To Power CX Transformation
FromThe CX Cast
ratings:
Length:
19 minutes
Released:
Jul 22, 2021
Format:
Podcast episode
Description
High-functioning customer experience (CX) teams don’t treat CX as a standalone function, rather they determine what they can do themselves and what requires internal and external partnerships. In this episode we’re joined by Executive Partner and Senior Analyst Su Doyle to discuss collaboration and growth strategies for customer experience leaders, from who to work with […]
The post 262: Collaboration And Growth Strategies To Power CX Transformation appeared first on The CX Cast ® by Forrester.
The post 262: Collaboration And Growth Strategies To Power CX Transformation appeared first on The CX Cast ® by Forrester.
Released:
Jul 22, 2021
Format:
Podcast episode
Titles in the series (98)
261: SCAN Health Plan – Building Customer Empathy: Building empathy with your customers is vital, particularly when your audience is part of the ‘silver tsunami’ of a rapidly growing ageing population. In this episode we’re joined by Archie Dey, Director of Consumer Experience and Insights at SCAN Heal... by The CX Cast