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Unavailable258: US Bank – Scaling The Design Organization
Currently unavailable

258: US Bank – Scaling The Design Organization

FromThe CX Cast


Currently unavailable

258: US Bank – Scaling The Design Organization

FromThe CX Cast

ratings:
Length:
19 minutes
Released:
Jun 10, 2021
Format:
Podcast episode

Description

Once a company is bought-in on design, how do design leads scale the design organization to continue to meet the company’s evolving needs?  In this episode we’re joined by Lance Thornswood, Senior Vice President, Head of Design at US Bank, to discuss the scaling of their design practice, which has doubled in size each year […]
The post 258: US Bank – Scaling The Design Organization appeared first on The CX Cast ® by Forrester.
Released:
Jun 10, 2021
Format:
Podcast episode

Titles in the series (98)

Research-based guidance on how to manage customer experience (CX) at any organization — an imperative that Forrester has been researching for over 20 years. Each week, Forrester analysts discuss key findings from their latest research on CX; analyze relevant topics in the news; or chat with CX professionals about how they’ve overcome prevalent challenges managing CX in their organizations.