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275: The Right Performance Management Matters For EX And CX!

275: The Right Performance Management Matters For EX And CX!

FromThe CX Cast


275: The Right Performance Management Matters For EX And CX!

FromThe CX Cast

ratings:
Length:
21 minutes
Released:
Nov 11, 2021
Format:
Podcast episode

Description

Improving employee performance is a critical goal for execs, yet many still rely on traditional HR-led practices of performance management that are rarely fit for purpose for today’s workforce. While leaders realize they can’t “command and control” their employees into better performance, they seldom change the process central to the problem: the way they manage […]
The post 275: The Right Performance Management Matters For EX And CX! appeared first on The CX Cast ® by Forrester.
Released:
Nov 11, 2021
Format:
Podcast episode

Titles in the series (98)

Research-based guidance on how to manage customer experience (CX) at any organization — an imperative that Forrester has been researching for over 20 years. Each week, Forrester analysts discuss key findings from their latest research on CX; analyze relevant topics in the news; or chat with CX professionals about how they’ve overcome prevalent challenges managing CX in their organizations.