16 min listen
265: Assurant – How To Structure CX In A Decentralized Organization
FromThe CX Cast
ratings:
Length:
26 minutes
Released:
Aug 12, 2021
Format:
Podcast episode
Description
Choosing how to organize and operate a customer experience (CX) team depends on many factors, including the business’s maturity, goals, structure, and culture. In this episode we’re joined by Deborah Cornwell, Senior Vice President of Customer Experience at Assurant, to discuss how they’ve structured their CX team in a large, decentralized organization. Click the titles […]
The post 265: Assurant – How To Structure CX In A Decentralized Organization appeared first on The CX Cast ® by Forrester.
The post 265: Assurant – How To Structure CX In A Decentralized Organization appeared first on The CX Cast ® by Forrester.
Released:
Aug 12, 2021
Format:
Podcast episode
Titles in the series (98)
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