Mark C. Smith is the President and CEO of Query Technologies Corp., Query CX, a boutique customer experience consultancy and Query Capital Corp. He serves as a customer advocate, partnering with leaders across organizations to re-imagine the customer experience and ensure their people, process and technologies align to achieve those objectives. The technology company delivers solutions that support business efficiencies and that have a proven return on investment. Query Capital, with a focus on building Canadian companies, partners with exceptional founders and management teams to create and fund companies to get them from start-up to scale. Mark is an active leader in the Customer Experience Professional’s Association (CXPA) and is connected with seasoned CX professionals around the globe. He also serves on several Boards including the Vancouver Island Economic Alliance (VIEA), where he is currently the Board Chair.