27 min listen
269: Designing Chatbots With The User In Mind
FromThe CX Cast
ratings:
Length:
20 minutes
Released:
Sep 16, 2021
Format:
Podcast episode
Description
The use of chatbots continues to proliferate as companies double down on digital, but many deliver poor user experiences. In this episode, we’re joined by VP, Principal Analyst David Truog to discuss his research on conversational AI (voice and text chatbots) and how designing successful experiences based on such technologies requires deep attention to human-centric […]
The post 269: Designing Chatbots With The User In Mind appeared first on The CX Cast ® by Forrester.
The post 269: Designing Chatbots With The User In Mind appeared first on The CX Cast ® by Forrester.
Released:
Sep 16, 2021
Format:
Podcast episode
Titles in the series (98)
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