16 min listen
274: Customer Experience For CMOs – Championing CX
FromThe CX Cast
ratings:
Length:
11 minutes
Released:
Nov 4, 2021
Format:
Podcast episode
Description
Customer experience (CX) is a CMO imperative because CMOs who champion CX can ensure that brand is infused throughout the customer lifecycle. But championing CX requires understanding the relationship between CX and brand, as well as an understanding of CX management to play an effective role in improving the customer experience. In this episode, we’re […]
The post 274: Customer Experience For CMOs – Championing CX appeared first on The CX Cast ® by Forrester.
The post 274: Customer Experience For CMOs – Championing CX appeared first on The CX Cast ® by Forrester.
Released:
Nov 4, 2021
Format:
Podcast episode
Titles in the series (98)
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