16 min listen
346: Journey Centricity At E.ON: Part 2
FromThe CX Cast
ratings:
Length:
33 minutes
Released:
Mar 19, 2024
Format:
Podcast episode
Description
In our second episode showcasing E.ON’s journey toward customer centricity, we talk to Forrester VP and Principal Analyst Joana de Quintanilha and Keith Fletcher, International Customer Experience Manager at E.ON, to examine the inner workings of journeys at E.ON.
Released:
Mar 19, 2024
Format:
Podcast episode
Titles in the series (98)
238: How Equity For Your Employees Drives Equity For Your Brand (R): As issues of gender equality, racial justice, and discrimination across the diversity spectrum hit the headlines, organizations are struggling to respond to customers, employees, and other stakeholders. In this episode, by The CX Cast