20 min listen
339: CX Predictions 2024: Healthcare
FromThe CX Cast
ratings:
Length:
25 minutes
Released:
Jan 23, 2024
Format:
Podcast episode
Description
Every year, Forrester looks to the future to predict what we think will happen across industries, geographies, and technologies. In this episode, Judy Weader and Shannon Germain Farraher get into the CX implications of the biggest predictions in healthcare. Tune in for insight on smart tech in hospitals, nontraditional benefits in plan designs, medical deserts, and other topics.
Featuring:
Judy Weader, Principal Analyst
Shannon Germain Farraher, Sr Analyst
Show Notes:
Every year, Forrester looks to the future to predict what we think will happen across industries, geographies, and technologies. In this episode, Judy Weader and Shannon Germain Farraher get into the CX implications of the biggest predictions in healthcare. Tune in for insight on smart tech in hospitals, nontraditional benefits in plan designs, medical deserts, and other topics.
We cover:
What’s the overall state of CX in healthcare?
Will CX in healthcare improve in 2024?
Read the predictions here: Predictions 2024: Healthcare | Forrester
Featuring:
Judy Weader, Principal Analyst
Shannon Germain Farraher, Sr Analyst
Show Notes:
Every year, Forrester looks to the future to predict what we think will happen across industries, geographies, and technologies. In this episode, Judy Weader and Shannon Germain Farraher get into the CX implications of the biggest predictions in healthcare. Tune in for insight on smart tech in hospitals, nontraditional benefits in plan designs, medical deserts, and other topics.
We cover:
What’s the overall state of CX in healthcare?
Will CX in healthcare improve in 2024?
Read the predictions here: Predictions 2024: Healthcare | Forrester
Released:
Jan 23, 2024
Format:
Podcast episode
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