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331: How To Design Great Workshop Activities

331: How To Design Great Workshop Activities

FromThe CX Cast


331: How To Design Great Workshop Activities

FromThe CX Cast

ratings:
Length:
22 minutes
Released:
Nov 21, 2023
Format:
Podcast episode

Description

Senior Analyst AJ Joplin goes deeper into how to design, plan, and facilitate a workshop, this time discussing approaches to designing the workshop activities. Whether your workshop is for journey mapping or experience design, AJ explains how to guide participants to outcomes.
Released:
Nov 21, 2023
Format:
Podcast episode

Titles in the series (98)

Research-based guidance on how to manage customer experience (CX) at any organization — an imperative that Forrester has been researching for over 20 years. Each week, Forrester analysts discuss key findings from their latest research on CX; analyze relevant topics in the news; or chat with CX professionals about how they’ve overcome prevalent challenges managing CX in their organizations.