16 min listen
272: Forrester’s CX Index™ And Improving Customer Experience Quality
FromThe CX Cast
ratings:
Length:
17 minutes
Released:
Oct 21, 2021
Format:
Podcast episode
Description
In this episode, we’re joined by Principal Analyst Pete Jacques, Ph.D. to discuss his background, experience on Forrester’s Customer Experience Index (CX Index™) team, and his coverage area on the Customer Experience Research team. His research spans from building stronger customer loyalty and trust through higher-quality customer experiences to CX measurement and KPIs. Click the […]
The post 272: Forrester’s CX Index™ And Improving Customer Experience Quality appeared first on The CX Cast ® by Forrester.
The post 272: Forrester’s CX Index™ And Improving Customer Experience Quality appeared first on The CX Cast ® by Forrester.
Released:
Oct 21, 2021
Format:
Podcast episode
Titles in the series (98)
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