16 min listen
281: Top Research In VoC Management ft. Colleen Fazio
FromThe CX Cast
ratings:
Length:
18 minutes
Released:
Jan 25, 2022
Format:
Podcast episode
Description
Meet Colleen Fazio, Senior Analyst, who leads Forrester research on voice of the customer (VoC). In this episode, Colleen highlights today’s biggest topics in VoC management, including how the convergence between the contact center and CX is an opportunity to leverage data, engage employees, and improve the customer experience. Learn more about Colleen and her […]
The post 281: Top Research In VoC Management ft. Colleen Fazio appeared first on The CX Cast ® by Forrester.
The post 281: Top Research In VoC Management ft. Colleen Fazio appeared first on The CX Cast ® by Forrester.
Released:
Jan 25, 2022
Format:
Podcast episode
Titles in the series (98)
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