46 min listen
Ownership of Data & AI Evolutions in Surveys – w/ Kelly Cormac (SurveyMonkey)
FromCX Insider - Customer experience leaders sharing insights and ideas for customer service success
Ownership of Data & AI Evolutions in Surveys – w/ Kelly Cormac (SurveyMonkey)
FromCX Insider - Customer experience leaders sharing insights and ideas for customer service success
ratings:
Length:
27 minutes
Released:
Feb 26, 2024
Format:
Podcast episode
Description
Cormac Kelly is the Senior Director of Customer Success for global industry leaders SurveyMonkey. He is here to tell us about the evolution of surveys, AI’s aid for the employee and customer experience as well as the ad’s that SurveyMonkey has created. Who owns our data? Find out more on this episode!
Connect with Cormac - https://www.linkedin.com/in/cormac-kelly-563aa31/
Become a CX Insider - https://www.linkedin.com/company/cx-insider/
Check out our website - https://cxinsider.com/
Thank you to our sponsor! - https://www.acftechnologies.com/
Connect with Cormac - https://www.linkedin.com/in/cormac-kelly-563aa31/
Become a CX Insider - https://www.linkedin.com/company/cx-insider/
Check out our website - https://cxinsider.com/
Thank you to our sponsor! - https://www.acftechnologies.com/
Released:
Feb 26, 2024
Format:
Podcast episode
Titles in the series (100)
Introduction - Omnichannel Appointment Booking Fundamentals: Welcome to CXC, where we discuss hot topics, ideas and interesting developments in the customer experience management industry. In our first episode - Greg, Simon, Lee and Andy explore the fundamentals surrounding appointment booking, and the implicati... by CX Insider - Customer experience leaders sharing insights and ideas for customer service success