46 min listen
The next-gen branch experience part 1 (RBR BT20)
FromCX Insider - Customer experience leaders sharing insights and ideas for customer service success
The next-gen branch experience part 1 (RBR BT20)
FromCX Insider - Customer experience leaders sharing insights and ideas for customer service success
ratings:
Length:
28 minutes
Released:
Nov 15, 2020
Format:
Podcast episode
Description
A conversation with Greg, Valentina and Louis about the evolution of banking, and the new branch experience post COVID.
01:28 - Where does branch banking stand in 2020. | 04:00 - Addressing the consumer confidence gap. | 06:02 - The next generation of branches. | 09:33 - How does the younger generation bank. | 15:55 - How important are happy customers. | 19:10 - Designing next gen branches for a fun expereince. | 21:25 - Leveraging events to add value to the CX & Facilitating customer centric branches.
01:28 - Where does branch banking stand in 2020. | 04:00 - Addressing the consumer confidence gap. | 06:02 - The next generation of branches. | 09:33 - How does the younger generation bank. | 15:55 - How important are happy customers. | 19:10 - Designing next gen branches for a fun expereince. | 21:25 - Leveraging events to add value to the CX & Facilitating customer centric branches.
Released:
Nov 15, 2020
Format:
Podcast episode
Titles in the series (100)
Introduction - Omnichannel Appointment Booking Fundamentals: Welcome to CXC, where we discuss hot topics, ideas and interesting developments in the customer experience management industry. In our first episode - Greg, Simon, Lee and Andy explore the fundamentals surrounding appointment booking, and the implicati... by CX Insider - Customer experience leaders sharing insights and ideas for customer service success