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    23 Customer Service Trends Every CS Leader Must Know

    23 Customer Service Trends Every CS Leader Must Know

    FromCX Conversations

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    23 Customer Service Trends Every CS Leader Must Know

    FromCX Conversations

    ratings:
    Length:
    16 minutes
    Released:
    Apr 2, 2020
    Format:
    Podcast episode

    Description

    In this episode of Customer Service Secrets, we talk about the top 23 customer service trends of 2020. We discuss what customer service has looked like historically, what it most likely will look like in the future, and how to start preparing for that. Take back actionable insights that are relevant to your business, and take your customer service to the next level. Intro 0:19Power of Prioritization 1:50Omni Channel 2:38Bigger Customer Service Budgets 6:06Deflection 9:43Convenience 13:38https://www.kustomer.com/
    Released:
    Apr 2, 2020
    Format:
    Podcast episode

    Titles in the series (100)

    The Customer Service Secrets podcast is devoted to sharing highly coveted secrets from customer service, customer support and customer experience professionals across industries. The host of this podcast, Gabe Larsen, the VP of Growth at Kustomer, shares his own experiences in the customer service and customer experience space, while also drawing on the knowledge of experts and thought leaders who are making strides in their various fields. Gabe has spent the majority of his career gaining knowledge of customer experience and applying it at companies such as Accenture, Goldman Sachs, Gallup, InsideSales.com, and Kustomer. The goal of this podcast is to give the listener knowledge that they can apply directly to their own career, regardless of their job title, in each and every episode.