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The Value of Communication with Matt Abrahams | Foundational Principles in All Effective Communication

The Value of Communication with Matt Abrahams | Foundational Principles in All Effective Communication

FromCX Conversations


The Value of Communication with Matt Abrahams | Foundational Principles in All Effective Communication

FromCX Conversations

ratings:
Length:
23 minutes
Released:
Oct 13, 2022
Format:
Podcast episode

Description

Today we brought on a special guest, Matt Abrahams, who has quite the background. Currently he’s lecturing at Stanford University in the graduate school of business. In addition, he is a book author of a book called “Speaking Up Without Freaking Out: 50 Techniques for Confident and Compelling Presenting.” He also hosts a podcast called “Think Fast, Talk Smart,” and finally, he is a coach and a consultant, helping many people optimize and strategize around the best ways they can communicate. His passion for communication 2:20His book 4:22Setting the stage for great communication in your business: confidence 8:10Overcoming nervousness, fake it ‘til you make it 11:18Getting in the right mindset, or next play mindset 13:15Dealing with tough or negative communication situations 16:04The delivery and communicating that you care 17:27Helping managers and leaders communicate better 19:22“There are 3 things that I think are most important. 1 is you have to start with confidence. You have to understand the situations that make you nervous and figure out how to manage them. 2nd, you need to think about your content. How do I make my content relevant, specific, and useful for the people that I’m speaking to? So it’s really about honing that content, and 3rd, delivering in a way that really shows warmth, connection, and helps your audience to see that you’re there to collaborate and partner with them. So those are really the 3 foundational principles in all effective communication.” 8:14nofreakingspeaking.comwww.linkedin.com/in/maabrahams
Released:
Oct 13, 2022
Format:
Podcast episode

Titles in the series (100)

The Customer Service Secrets podcast is devoted to sharing highly coveted secrets from customer service, customer support and customer experience professionals across industries. The host of this podcast, Gabe Larsen, the VP of Growth at Kustomer, shares his own experiences in the customer service and customer experience space, while also drawing on the knowledge of experts and thought leaders who are making strides in their various fields. Gabe has spent the majority of his career gaining knowledge of customer experience and applying it at companies such as Accenture, Goldman Sachs, Gallup, InsideSales.com, and Kustomer. The goal of this podcast is to give the listener knowledge that they can apply directly to their own career, regardless of their job title, in each and every episode.