19 min listen
How to Drive Loyalty in Challenging Times | John DiJulius w/Dijulius Group
FromCX Conversations
ratings:
Length:
21 minutes
Released:
Apr 9, 2020
Format:
Podcast episode
Description
Today on Kustomer we talk with John DiJulius, the president of the Dijulius Group, a customer service consulting firm. John and I talk about the current state of business and how to overcome trials in business such as the shutdown caused by COVID19. Rather than looking at this time as complete loss, John talks about using this time to get things done that your business really needs. We also talk about what our relationship with our clients, employees and leadership should look like during these tough times. More about John 1:05Working with Clients during hard times 9:22Leadership and Employees Relationship 13:54Using Trials to your Benefit 18:50“Even a turkey can fly in a tornado, but when that tornado stops flying, the turkeys start dropping. So the people who have worked on customer loyalty and employee loyalty really shine and emerge as leaders in business.” 5:10
Released:
Apr 9, 2020
Format:
Podcast episode
Titles in the series (100)
How to be Prepared in Times of Crisis | Dr. Merilee Larsen: On this episode of Kustomer, we have the opportunity to talk with Dr. Merilee Larsen, the assistant professor of Public Health at Utah Valley University. We talk with Merilee about some of the basics of COVID-19, how it is most easily spread, where we... by CX Conversations