19 min listen
The Standard for How to Treat Your Customers | Jeanne Bliss, Customer Bliss
FromCX Conversations
ratings:
Length:
21 minutes
Released:
May 7, 2020
Format:
Podcast episode
Description
In this episode of Customer Service Secrets, we talk with Jeanne Bliss, Founder and CEO of Customer Bliss. We talk about about her book which explains her philosophy on customer experience. Too often we are watering down or over complicating customer service. Jeanne expresses her thoughts in a way that can help any company, no matter size. Jeanne also offers a link to the first chapter and quiz to her book for our listeners.Would you do that to your Mother? 2:14How to start Enabling Employees 7:53Don’t make me feed you Soap 11:58Pillars 3 and 4 14:10“Do you allow for human error? If you return that rent a car 3 minutes late are you get dinged for half a day?...People above process.” 15:31jeanne@customerbliss.com)
Released:
May 7, 2020
Format:
Podcast episode
Titles in the series (100)
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