19 min listen
What is Punk CX and Why Should You Care | Adrian Swinscoe
FromCX Conversations
ratings:
Length:
18 minutes
Released:
Apr 30, 2020
Format:
Podcast episode
Description
In this episode of Customer Service Secrets, we talk with Adrian Swinscoe, customer experience author. In this episode we talk about his views on what he calls “Punk CX”. Sometimes we complicate customer experience. We get deep into the weeds of it all and Punk CX is all about getting back to the simple needs. Join us as we dive into this idea of simplifying and and teaching our customers how to help themselves. TimestampsIntroduction to Adrian Swinscoe 1:15How Punk CX came about 3:04How to Simplify CX 8:12We Like helping Ourselves 12:18“60% of your in bound demand for help can be solved either by you being better at solving things first time around, or..helping customers help themselves.” 13:27https://www.kustomer.com/
Released:
Apr 30, 2020
Format:
Podcast episode
Titles in the series (100)
How to be Prepared in Times of Crisis | Dr. Merilee Larsen: On this episode of Kustomer, we have the opportunity to talk with Dr. Merilee Larsen, the assistant professor of Public Health at Utah Valley University. We talk with Merilee about some of the basics of COVID-19, how it is most easily spread, where we... by CX Conversations