Online reputation is EVERYTHING. When you’re a business owner, it’s crucial to know that YOU ARE MORE THAN YOUR BRAND. It’s about how your customers feel about you and how they see your business.This week on the Garlic Marketing Show, we’re joined by Chris Snellgrove, CEO of Reputation Sensei, who will be opening up the floor to discuss more about what makes a business thrive beyond the numbers and how to build up your online reputation. What You’ll Learn:Why Conversing with Customers is ImportantPoor Customer Service is a Silent KillerHow to Turn a Negative Review into a Positive ExperienceCUSTOMER SERVICE: Personality over skills?Knowing what your trust triggers areConnect with Chris:Find Chris Snellgrove on LinkedInWork with Reputation SenseiResources:Connect with IanDownload the Client JourneyMike Michalowicz's episodeSupercharge your marketing and grow your business with video case stories today!Book a Discovery Call Today with Our ExpertsSubscribe to the YouTube Channel Hosted on Acast. See acast.com/privacy for more information.