In this episode we brought on Isaac Major who is currently the VP of Customer Solutions at Quantanite. Outsourcing is very useful and an important step in expanding a business beyond certain bounds, but there can be many questions and misconceptions about it and how it works. Isaac says you gotta have someone to manage the relationship with your outsourcing partner/teams, and then from your partner’s side you want to have a business manager as well. About Quantanite 2:57Some of the trends they’re seeing in outsourcing 4:00Staying in control 5:43Technology they tend to use 7:51Where does the outsourcing occur? 10:30Customer retention 13:29If you’re considering outsourcing 16:44“In the present, the number one thing your customers care about the most when it comes to your support staff is time. How long do they have to wait to get this resolved?” 9:12