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How to be Prepared in Times of Crisis | Dr. Merilee Larsen

How to be Prepared in Times of Crisis | Dr. Merilee Larsen

FromCX Conversations


How to be Prepared in Times of Crisis | Dr. Merilee Larsen

FromCX Conversations

ratings:
Length:
19 minutes
Released:
Mar 31, 2020
Format:
Podcast episode

Description

On this episode of Kustomer, we have the opportunity to talk with Dr. Merilee Larsen, the assistant professor of Public Health at Utah Valley University. We talk with Merilee about some of the basics of COVID-19, how it is most easily spread, where we need to be most careful, and how to prevent it from spreading. We also speak much about preparedness. This time can feel very frantic. People are buying large amounts of different items (ie toilet paper, hand sanitizer…) and we talk about what is most important to be prepared with. And this is not limited to goods. We also talk about how to be prepared mentally and emotionally during this time. Background of Merilee 0:45Basics of COVID-19 2:13How to Prepare 5:28Mental Health Preparedness 10:15Social Distancing 15:39“We don’t really know how long they can live on surfaces. Scientists are estimating 3-4 hours. So is there a little of a risk to going to the park or touching things that other people have touched? Yes…” 4:08
Released:
Mar 31, 2020
Format:
Podcast episode

Titles in the series (100)

The Customer Service Secrets podcast is devoted to sharing highly coveted secrets from customer service, customer support and customer experience professionals across industries. The host of this podcast, Gabe Larsen, the VP of Growth at Kustomer, shares his own experiences in the customer service and customer experience space, while also drawing on the knowledge of experts and thought leaders who are making strides in their various fields. Gabe has spent the majority of his career gaining knowledge of customer experience and applying it at companies such as Accenture, Goldman Sachs, Gallup, InsideSales.com, and Kustomer. The goal of this podcast is to give the listener knowledge that they can apply directly to their own career, regardless of their job title, in each and every episode.