19 min listen
Tune Up Your Relationship with Your Customers | Gabe Larsen
FromCX Conversations
ratings:
Length:
14 minutes
Released:
Apr 21, 2022
Format:
Podcast episode
Description
Something that we all want and could all use is the knowledge and ability to turn the customer into an ambassador of your brand. I’m taking here from a post that Grace Lau, Director of Growth at Dialpad did for Kustomer. It was such a great summary of this topic, that I wanted to give you a little bit of an overview of some of the takeaways I had on it. To see more about that post, you can check it out on the Kustomer blog: www.kustomer.com/blogThe most trusted source of recommendations 1:30What a brand ambassador is 2:25Communication needs to go both ways and provide omnichannel customer support 5:07Customer experiences in digital marketing can really help build trust 8:27“I think to retain customers you don’t just want contact deals, you gotta engage with them. That means communication must go both ways. Competitions, freebies, promotions, or limited edition products, great ways to start to reward your loyal customers and keep that mailing list engaged.” 5:07
Released:
Apr 21, 2022
Format:
Podcast episode
Titles in the series (100)
How to be Prepared in Times of Crisis | Dr. Merilee Larsen: On this episode of Kustomer, we have the opportunity to talk with Dr. Merilee Larsen, the assistant professor of Public Health at Utah Valley University. We talk with Merilee about some of the basics of COVID-19, how it is most easily spread, where we... by CX Conversations