19 min listen
How Customer Service Has Transformed in the Last 20 Years | Brad Birnbaum
FromCX Conversations
ratings:
Length:
17 minutes
Released:
Mar 26, 2020
Format:
Podcast episode
Description
In this episode of Customer Service Secrets, we talk with the CEO of Kustomer, Brad Birnbaum, about the growth and development of Kustomer and the Kustomer platform. We discuss how customer experience has changed over the years, what has influenced this transformation, and how we need to react to stay ahead of the curve. Brad also talks about what the future holds for Kustomer. Join us as for valuable tips and insights for customer experience professionals. Introduction to Brad and Kustomer 0:34How Customer Service has changed 3:19Channels of Communication 8:31Automation 13:34“One of my favorite things to do is to call Delta and if I get an answer that I don’t like, then I call another agent. So what you’re doing is eliminating [the] other channels.” 11:13
Released:
Mar 26, 2020
Format:
Podcast episode
Titles in the series (100)
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