What is Customer Experience and false positives with Bryce Winkelman from Quantum Metric

Post order review and false positives with Shawn Kelley from Seat Geek: Ticketing legend Shawn Kelley from Seat Geek sits down with Jordan to discuss changes they have made post-COVID to their entire fraud prevention system. Join us for their unique approach, that actually is contrary to what most folks have been trying ... by The Fraud Boxer Podcast

55 min listen

What is Customer Experience and false positives with Bryce Winkelman from Quantum Metric: "'Your site is terrible' well, what do you do with that? ... do you derail the rest of your optimization efforts to go and fix that one problem? The answer is 'it depends'" Today on the season 1 finale we have a heavy hitter on the podcast in Bryce... by The Fraud Boxer Podcast

65 min listen

What is a Solutions Consultant and Customer Success with Cambria Valente from Forter: Join Cambria Valente from Forter for a history of who she is and what her role is in our world. She covers a very interesting history of her time at Emailage through the acquisition and what she is working on now at Forter as their offering continu... by The Fraud Boxer Podcast

48 min listen

Get to know a sales manager with Chase Foster from Pagos.ai: Today I am joined by Chase Foster from Pagos! Chase has had an interesting journey in our industry with time spent at Cardinal Commerce, Ethoca, Checkout.com, and now Pagos.ai! Come listen to him tell his story and our conversation about payments a... by The Fraud Boxer Podcast

38 min listen

Machine Learning and Data with Frank Turner from Chargebacks 91: Put your lab coats on because in episode three we're hitting the lab! Former Ekata Field Data Scientist and Chargebacks 911's current VP of Data Science takes a break from the beakers and swings by to give us his history and what it is and it's bein... by The Fraud Boxer Podcast

40 min listen

Stories from a former fraudster turned consultant Alexander Hall: In my very first episode ever I sit down, virtually, with the famous Alexander Hall of Dispute Defense Consulting (www.disputedefenseconsulting.com) and have a conversation about how he got into the industry and what he sees as the current trends. A... by The Fraud Boxer Podcast

50 min listen

Sneaker bots and sneaker fraud schemes with Dajana from Finish Line and JD Sports: Join the famous Dajana Gajic-Fisic from Finish Line/JD Sports and I today as we run through her interesting past and dive into some common schemes she sees around fraud and abuse in the sneaker industry! It's a hot industry and I bet everyone would ... by The Fraud Boxer Podcast

57 min listen

Identity verification stories and the creation of ArkOwl with Rob Daline: Rob Daline, co-founder and CEO of ArkOwl, recounts the story of the creation of his identity verification company! Join us as we go over the reasons and needs that prompted the creation of the company to fill a need of his own at his previous employe... by The Fraud Boxer Podcast

82 min listen

Reverse Interview of Jordan by Dajana! Who is he? Where did he come from?: Today it's Jordan's turn to be interviewed in a reverse interview episode! Dajana asks Jordan about how he got into fraud and he tells a detailed story of the "before times"! Then they go back and forth telling their most interesting stories of thei... by The Fraud Boxer Podcast

63 min listen

Current abuse trends like refunds, returns, and promo abuse with Eyal Elazar from Riskified: Eyal Elazar, the Head of Product Marketing at Riskified, joins Jordan to discuss current trends happening in the abuse space right now. Things like refund, return, and promo code abuse are plaguing merchants costing more than fraud losses. We also di... by The Fraud Boxer Podcast

57 min listen

Data breaches from the dark web and how to defend your site with Pete Barker from SpyCloud: Data breaches are a daily occurrence now and your information has been compromised and released somewhere. What could you do to protect your and your customer's accounts if you had advanced knowledge that the identity had been compromised? What could... by The Fraud Boxer Podcast

53 min listen

Who and what is Darwinium and why you need to know them with founder Alisdair Faulkner: Darwinium is one of the new companies that is getting a lot of attention. Today I sit down with their founder Alisdair Faulkner the founder (who also was one of the founders of Threatmetrix) to discuss who they are, what they are doing, and why what ... by The Fraud Boxer Podcast

59 min listen

Jordan’s Own Team! iHerb and 2023 projections with Steve and Kristopher: "We hire professionals to do professional work" Join Steve and Kristopher (KDF) who make up the management of the fraud team under Jordan at iHerb! Learn about their history in fraud prevention, what iHerb is, and some of the unique challenges iHe... by The Fraud Boxer Podcast

72 min listen

2FA and MFA with Justin Soong from Authsignal: Listen to Justin Soong, the founder of Authsignal, take us through the different types of MFA/2FA types, both the pros and cons, and what his company Authsignal is doing to change the game on this divisive thing! Again, customer friction is key but h... by The Fraud Boxer Podcast

53 min listen

Gaming fraud and more with Scott Adams from CNPMentors: Scott Adams joins Jordan today to run through his history and take us through some of the common schemes and attacks he saw during his time working for some of the biggest video game studios like Riot, Epic, and Bethesda. We talk about some best prac... by The Fraud Boxer Podcast

73 min listen

Emotional Intelligence and Leadership and Development approaches with Steve Ashton: "The human being is as valuable as the human doing" The learning and development episode you've all been wanting is here! Steve Ashton formerly of American Express and Accertify shares his approach to learning and development from a life time of teac... by The Fraud Boxer Podcast

85 min listen

What is low-code and no-code featuring Patrick Chen from Spec: Patrick Chen, co-founder of Spec breaks down what low-code and no-node actually means and how it works. I do my best to get a ELI5 (explain like I am 5) description of it and why this is something that very well could change our entire industry and ... by The Fraud Boxer Podcast

44 min listen

SMS Toll Fraud, Reverse Proxy Attacks, and Cyber Crime as a Service with Kevin Gosschalk from Arkose Labs: "We are all in the security space so we should all be good citizens of good security" Cybersecurity and fraud are often very close but not the same and so often we only talk about the bots in our cross overs. On today's episode Jordan sits down with ... by The Fraud Boxer Podcast

67 min listen

Tom Donlea! The man, the legend himself talks about the roots of the industry!: "Are you telling me that I'm partially responsible for unleashing the kraken?" - Tom Donlea One of the most well known OGs in the fraud industry, Tom Donlea talks about how he got involved and how he became the very first CEO of the MRC which we al... by The Fraud Boxer Podcast

55 min listen

Successfully selling with Matthew Friend from Riskified who actually sold ME a product!: On today's episode we speak with Matthew Friend from Riskified. He is the sales person I mentioned in the popular "What NOT to do and what TO do to sell to Fraud professionals" episode I put out a few months back that I had a very positive experience... by The Fraud Boxer Podcast

68 min listen

New tech from MRC that excited us with Alexander Hall: "People need to embrace orchestration platforms more" Recorded LIVE at the MRC last month Alexander Hall sits down with a very vocally exhausted Jordan to go over what we think the coolest new things we saw at MRC and what we think are going to be bi... by The Fraud Boxer Podcast

35 min listen

SALES! What NOT to do and what TO do to sell to Fraud professionals with Cambria Valente: It's a new year with new sales goals and it's right before conference season so the sales managers are hunting and we're all in their sights! Jordan shares his big lists of what doesn't work and what works in our unique industry. Cambria is back t... by The Fraud Boxer Podcast

72 min listen

Identity Verification (IDV) and post-MRC thoughts from a first timer with Erica Liebman from Veriff: "If money is changing hands, I need to know where it is coming from" The world of identity and document verification is ever changing and can be used in more places than you realized. Check in on what is new in that space and some new places you coul... by The Fraud Boxer Podcast

44 min listen

BONUS: MRC VEGAS 2023! How to get the most out of your conference!: “You never know when that small booth in the corner is going to be the big booth in the middle” Join Dajana again as she sits down with Jordan for bonus episode to build off the "MRC: Unlocked" session Jordan did this week with the Merchant Risk Co... by The Fraud Boxer Podcast

46 min listen

BONUS: Spec Live Stream audio from June 21st Linkedin Live!: In this bonus post I have edited down the audio from the June 21st, 2023 Linkedin Live Stream featuring Patrick Chen (COO) and Nate Kharrl (CEO) from my Q2 sponsor Spec! We dive into what "orchestration" and "customer journey" really mean to ME and ... by The Fraud Boxer Podcast

55 min listen

Just talkin’ fraud with Brian Davis from Dodgeball and That Fraud: "If you're a vendor and you want the best; hire fraud people. They're going to tell you what you SHOULD be building, not what you THINK you should be building." Today, Brian Davis (That Fraud and Dodgeball) and I just jump on a microphone and just ... by The Fraud Boxer Podcast

72 min listen

Tracy Brown from Merchant Risk Council shares tips and tricks to get the most our of Vegas 2024!: In this episode, I sit down with Tracy Brown from the Merchant Risk Council to discuss practical tips for maximizing the MRC conference experience this March! Discover why the MRC conference is the industry's Superb Owl ?, and why fraud prevention an... by The Fraud Boxer Podcast

55 min listen

The Recruiting Episode with Meg Hanna, Audree Wadkins, and Doug Rubenstein: It's finally here! Listen to my THREE guests join Jordan to talk about recruiting and being recruited! Meg Hanna from TEKsystems, Audree Wadkins from Hot Topic, and Doug Rubenstein from Manufacturers Bank sit down with Jordan and discuss their appr... by The Fraud Boxer Podcast

69 min listen

Bros Talking Fraud Season 3 Launch and the Launch of House of Fraud Community!: The season three VIDEO premiere of the Fraud Boxer, present by Sardine, kicks off with a discussion on fraud trends for the upcoming year, led by the host Jordan Harris and guests Alexander Hall and Brian Davis! The key themes revolved around the imp... by The Fraud Boxer Podcast

52 min listen

The Blockchain and Crypto Episode with Dave Senci from Mastercard: This one has been 3 months in the making and finally making its audio debut! Recorded LIVE at MRC 2023 I sat down with Dave Senci from Mastercard who I have worked with for years. Lately he's been working on their blockchain and crypto offerings as ... by The Fraud Boxer Podcast

45 min listen

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What is Customer Experience and false positives with Bryce Winkelman from Quantum Metric

What is Customer Experience and false positives with Bryce Winkelman from Quantum Metric

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