In this episode of Customer Service Secrets, we talk with Blake Morgan, a customer experience expert, keynote speaker, and author of the Customer of the Future. Blake shares how customers and companies are changing and need to change in order to survive. She also speaks on why today and moving forward customer experience needs a greater focus. We also discuss her recent book.More about Blake 0:57The Customer of the Future 2:59The Company of the Future 4:36Why Does CX Matter to Companies today? 8:26Recent Book Release 11:34“Customer service is the only way to stand out. Our products and services have become commodities. We’re simply competing on price. Maybe that works in the short term, but in the long term… we have to compete on experience.” 8:44