3 min listen
Implementing a Customer First Mentality
Implementing a Customer First Mentality
ratings:
Length:
9 minutes
Released:
Jan 13, 2021
Format:
Podcast episode
Description
I love the way my wife Blake Morgan talks about customer experience. She says that we need to figure out how we can make our customers’ lives easier, even if that means our lives get a little bit harder. But what happens in most organizations is the exact opposite. We are willing to make the lives of our customers harder so that we can make our lives a little bit easier. We need to flip that around. The fact is that customers are willing to pay more for a great experience. Psychologist Thomas Gilovich looked at how our satisfaction changes depending on if we invest in physical goods or in an experience. What he found is that over time, if we buy a physical good, our satisfaction levels go down, but if we invest in an experience, over time our satisfaction levels go up. Clearly, this idea of creating experiences and serving customers has a significant impact, not just for our customers, but for the bottom line for our organizations. This episode is brought to you by my friends at ServiceNow, a software company that makes the world of work, work better for people by delivering digital workflows that create great employee experiences, and unlock productivity. If you or your company is looking to transform old, manual ways of working into digital workflows, then you need ServiceNow. They are trusted by over 6,200 enterprises customers, Check them out here.
Released:
Jan 13, 2021
Format:
Podcast episode
Titles in the series (100)
Change Takes Time to Happen, Don’t Give Up!: There has been a major shift in the way we view work. In the past when a company had a position to fill they announced the opening and people jumped at the opportunity. There wasn’t any talk of employee perks, health and wellness programs, workplace... by Great Leadership With Jacob Morgan