69 min listen
Former CEO of United Airlines Oscar Munoz on What Nobody Tells You About Leadership & Turning Around A Company In Crisis
Former CEO of United Airlines Oscar Munoz on What Nobody Tells You About Leadership & Turning Around A Company In Crisis
ratings:
Length:
50 minutes
Released:
Apr 22, 2024
Format:
Podcast episode
Description
When Oscar Munoz took over as the CEO of United Airlines, the company was in complete chaos. There were issues with unions, the financials weren’t looking good, customer complaints were damaging the brand reputation, and the company had gone through 8 CEOs in 10 years! During his time as CEO he managed to turn things around, securing employee and customer loyalty and putting the airline back on track. In this episode we talk about what he did to make that turnaround happen including: going on a company-wide listening tour, involving employees in the decision-making process and getting rid of leaders who didn’t align with company values. He’ll also share the terrifying story of his heart attack and how a flight attendant’s breakdown made him realize that things weren’t working. ________________ Start your day with the world’s top leaders by joining thousands of others at Great Leadership on Substack. Just enter your email: https://greatleadership.substack.com/
Released:
Apr 22, 2024
Format:
Podcast episode
Titles in the series (100)
The Future Is Gen Z: What You Need To Know From CHRO Americas at JLL: With Mary Bilbrey, Chief Human Resource Officer (CHRO) for JLL Americas by Great Leadership With Jacob Morgan