58 min listen
Oscar Munoz, Former Chairman & CEO of United Airlines – Appeal to both hearts and minds
Oscar Munoz, Former Chairman & CEO of United Airlines – Appeal to both hearts and minds
ratings:
Length:
60 minutes
Released:
Jun 8, 2023
Format:
Podcast episode
Description
Today’s guest is Oscar Munoz, the former CEO and Chairman of United Airlines.
Oscar led United through a massive turnaround. And this conversation is a fascinating, story-filled look at how it happened.
It’s also a great reminder for every leader:
You’ve got to do more than just create smart strategies and solve technical problems.
The real challenge is how you do all that while also reaching the hearts of the people you lead.
That was the driving force of the turnaround at United, and it’s true for whatever challenges you’re facing, too.
To make big things happen, you’ve got to appeal to both minds AND hearts. Listen to this conversation and see how it’s done.
You’ll also learn:
• Why he went “off script” after a high-profile social media disaster
• One reason to have tough performance conversations OUTSIDE of traditional reviews
• Why Oscar was always the last person to board a flight
• What you need to successfully navigate career transitions
• The #1 thing to do when you’re in a turnaround situation
• The one situation in which growth is NOT the right mindset
Oscar led United through a massive turnaround. And this conversation is a fascinating, story-filled look at how it happened.
It’s also a great reminder for every leader:
You’ve got to do more than just create smart strategies and solve technical problems.
The real challenge is how you do all that while also reaching the hearts of the people you lead.
That was the driving force of the turnaround at United, and it’s true for whatever challenges you’re facing, too.
To make big things happen, you’ve got to appeal to both minds AND hearts. Listen to this conversation and see how it’s done.
You’ll also learn:
• Why he went “off script” after a high-profile social media disaster
• One reason to have tough performance conversations OUTSIDE of traditional reviews
• Why Oscar was always the last person to board a flight
• What you need to successfully navigate career transitions
• The #1 thing to do when you’re in a turnaround situation
• The one situation in which growth is NOT the right mindset
Released:
Jun 8, 2023
Format:
Podcast episode
Titles in the series (100)
Dave Cote, Honeywell former CEO—Find Win/Win Solutions by Thinking for Yourself: Learn how to get past surface-level conventional business wisdom with the power of independent thinking. Instead of choosing between two seemingly conflicting options, you can find creative win/win solutions that drive true growth. by How Leaders Lead with David Novak