Today’s guest is Jamie Dimon, Chairman and CEO of JPMorgan Chase.
If you haven’t already heard part one of this conversation, check the feed and start there instead. It’s a masterclass in dealing with problems by preparing for them ahead of time.
But some problems aren’t possibilities waaaaaay off in the future. They’re right here, right now! And in part two, we get into how Jamie deals with those day-to-day issues.
And there’s a real humility in how he does it. He’s always listening and learning. He genuinely wants to know the issues on the ground in his organization. But he doesn’t stop there. He actually follows through so the problems he uncovers get solved.
It’s rare to find a leader who is willing to listen to issues. But a leader who follows up and actually fixes those issues? That’s the stuff of legend. 
But it doesn’t have to be! You just need a plan. And that’s the big takeaway in this conversation with Jamie: always have a plan to deal with problems.
You’ll also learn:

Specifics idea for recognizing your team members’ accomplishments

Four things young leaders can do if they want to make their mark

Why listening to your front lines is half the job – and what you have to do in addition in order to earn your team’s respect

One brilliant idea to help you tackle tough conflicts we often tend to avoid

Jamie’s unique approach to strategic planning – and why he’s careful about how his company uses it