47 min listen
The Power of Proactive Analytics: Driving Smarter Customer Experiences
The Power of Proactive Analytics: Driving Smarter Customer Experiences
ratings:
Length:
31 minutes
Released:
Dec 12, 2023
Format:
Podcast episode
Description
In this week's episode of the Modern Customer Podcast, Isabella Villani, a renowned customer experience expert and author, illustrates how proactive analytics revolutionizes customer experience (CX). Isabella begins by explaining how this innovative approach enables businesses to anticipate and effectively meet customer needs, thereby transforming the CX landscape. Using proactive analytics, companies gain insights into the customer's journey, allowing them to foresee specific inquiries or needs. Blake Morgan is a customer experience futurist, keynote speaker, and author of the bestselling book The Customer Of The Future.
Released:
Dec 12, 2023
Format:
Podcast episode
Titles in the series (100)
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