47 min listen
Wharton Professor Stefano Puntoni Offers Insights on Generative AI and Customer Experience Use Cases
Wharton Professor Stefano Puntoni Offers Insights on Generative AI and Customer Experience Use Cases
ratings:
Length:
30 minutes
Released:
Feb 27, 2024
Format:
Podcast episode
Description
Generative AI, a rapidly evolving technology, is poised to revolutionize various aspects of business, particularly customer experience (CX). A GBK Collective study reveals that over 50% of U.S. senior executives have already embraced generative AI, and this trend is expected to accelerate. Professor Stefano Puntoni, a leading marketing and AI expert at Wharton shared his insights on the impact of generative AI on CX during a recent podcast interview. Blake Morgan is a customer experience futurist, keynote speaker, and author of the bestselling book The Customer Of The Future.
Released:
Feb 27, 2024
Format:
Podcast episode
Titles in the series (100)
Panel: How are we Engaging with Digital Immigrants and Digital Natives featuring Tate and Playboy: national collection of British art, and international modern and contemporary art. It is a network of four art museums), , Digital Marketing Officer for Tate, and , the SVP of Digital for . The panel focused on four areas that include: Omni... by The Modern Customer Podcast