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    Delivering Social Customer Service At Mailchimp

    Delivering Social Customer Service At Mailchimp

    FromThe Modern Customer Podcast

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    Delivering Social Customer Service At Mailchimp

    FromThe Modern Customer Podcast

    ratings:
    Length:
    29 minutes
    Released:
    Dec 23, 2015
    Format:
    Podcast episode

    Description

    Kevan Gammage is senior manager for MailChimp’s social and Pro support teams. After joining MailChimp’s support team as an agent in 2013, he now helps manages the company’s overall support strategy and shapes the way agents communicate with Pro customers and users through social channels every day.
     
    Released:
    Dec 23, 2015
    Format:
    Podcast episode

    Titles in the series (100)

    Go behind the scenes with customer experience leader Blake Morgan to explore the secrets of the world’s most customer-centric companies. Blake is one of the world’s top keynote speakers, authority on customer experience and the bestselling author of “The Customer Of The Future” The Modern Customer reaches thousands of people each week conveying a message of how we make people feel - in business and in life - matters. Her weekly show explores how businesses can make customers’ lives easier and better, featuring experts that provide simple, tangible advice you can immediately apply at your own organization. Today’s customers have the luxury of choice. The answer is simple; choose customer experience and customers will choose you. Learn how to put a stake in the ground on customer experience by tuning into The Modern Customer Podcast each week with Blake Morgan.