Everand Logo

Welcome to Everand!

  • Discover this podcast and so much more

    Podcasts are free to enjoy without a subscription. We also offer ebooks, audiobooks, and so much more for just $11.99/month.

    Why Customer Satisfaction is Declining (and How to Fix It)

    Why Customer Satisfaction is Declining (and How to Fix It)

    FromThe Modern Customer Podcast

    Start listeningView podcast show

    Why Customer Satisfaction is Declining (and How to Fix It)

    FromThe Modern Customer Podcast

    ratings:
    Length:
    28 minutes
    Released:
    Mar 12, 2024
    Format:
    Podcast episode

    Description

    Customer satisfaction is on a downward spiral, according to data from the American Customer Satisfaction Index (ACSI). Forrest Morgeson, ACSI’s Director of Research shares reasons behind this concerning trend. Blake Morgan is a customer experience futurist, keynote speaker, and author of the bestselling book The Customer Of The Future.
    Released:
    Mar 12, 2024
    Format:
    Podcast episode

    Titles in the series (100)

    Go behind the scenes with customer experience leader Blake Morgan to explore the secrets of the world’s most customer-centric companies. Blake is one of the world’s top keynote speakers, authority on customer experience and the bestselling author of “The Customer Of The Future” The Modern Customer reaches thousands of people each week conveying a message of how we make people feel - in business and in life - matters. Her weekly show explores how businesses can make customers’ lives easier and better, featuring experts that provide simple, tangible advice you can immediately apply at your own organization. Today’s customers have the luxury of choice. The answer is simple; choose customer experience and customers will choose you. Learn how to put a stake in the ground on customer experience by tuning into The Modern Customer Podcast each week with Blake Morgan.