The shift in CX towards a living brand experience, the ins and outs of real estate listings, and why the last day of a customer's experience is as important as their first day. Bite-Sized Delight From the Episode: How to create a living brand experience. Improving the real estate experience. Why your customers’ last day with your business is just as important as their first day. The reason that customer expectations continue to rise. Are You Looking for Things We Referenced? "Inside The Living Brand Experience" by Tali Krakowsky and Jorge Aguilar “3 Ways Your Retail Shoppers Have Changed and How to Keep Up in the Digital Age” from Smarter CX Smarter CX by Oracle Oracle CX Performance Assessment Get more resources and the full show notes at http://ExperienceThisShow.com. See you next week!