30 min listen
EP167: Lucy, Harry, and Spidey!
FromExperience This!
ratings:
Length:
34 minutes
Released:
Sep 6, 2022
Format:
Podcast episode
Description
Learn about surprising interactions at a fantastic amusement park, a visit to a magical place - again, and going the extra mile to turn a bad experience into a remarkable one. Bite-Sized Delight From the Episode: • Gamify Your Customer Interactions - LEGOLAND offers a variety of unique, interesting opportunities for customers to explore the park, interact with staff, and experience surprise and delight moments every step of the way. • Grow with Your Customers - Find new ways to deepen and augment the relationship with your veteran customers like Universal Studios Hollywood does by revisiting the customer experience on a regular basis to find ways to improve it! • It's Okay to Make a Mistake with a Customer "If" You Learn From It - Hiring employees that are committed to delivering remarkable customer experiences leads to creative moments like the Disney employee that quickly learned some Portuguese to interact with a guest. Are You Looking for Things We Referenced? • LEGOLAND California • Universal Studios Hollywood • Coveo - creating an AI-powered experience to help agents deliver the relevant, personalized interactions customers expect • “Disney Worker Surprises Guest's 4-year-old Son — Even After She Yelled at Him.” - by Emerald Pellot in Yahoo! News "In the Know" • Ryan Kelly - TikTok Story of Portuguese Spiderman • Rate and Review The Experience This! Show Learn more about the Experience This Show and the hosts: Joey Coleman - keynote speaker and author of "Never Lose a Customer Again" Dan Gingiss - keynote speaker and author of "The Experience Maker"
Released:
Sep 6, 2022
Format:
Podcast episode
Titles in the series (100)
EP002: Wrinkles, Stalkers, and Axes!: In life and customer experience, it's all about the little things. From faucets to playing host at a party, you can create a truly exceptional experience with careful attention to small but simple details that won't go unnoticed by grateful customers.... by Experience This!