Bite-Sized Delight From the Episode: Encouraging employees to walk a mile in customers' shoes can only make your customer experience better. Shockingly few business owners prioritize building customer relationships. Often, it's the tiny details that elevate a customer experience from lackluster to luxurious. Are You Looking for Things We Referenced? Why Hyatt Designed Its New Headquarters To Feel Like Its Hotels Sleepless Over Customer Experience: Small Business Leaders Top Sales and Service Concerns and How to Fix Them Digital Transformation: 3 Areas of Customer Experience to Invest in Right Now Get more resources and the full show notes at http://ExperienceThisShow.com. See you next week!