24 min listen
Shep Hyken | Ecommerce Customer Service Secrets
Shep Hyken | Ecommerce Customer Service Secrets
ratings:
Length:
34 minutes
Released:
Sep 25, 2019
Format:
Podcast episode
Description
In our Digital Age, it’s tempting to digitize your ecommerce business’ customer service department as well. Award-winning speaker and author Shep Hyken contends that, when you take away the “human touch,” you’ll find you’ve lost a key element that keeps prospects from turning into customers and customers from becoming repeat customers… not to mention turning into raving fans that tell the world about you and bring in more business. But effective customer service is about much more than simply providing an 800 number or sending out surveys. The whole company has to be involved in enhancing the experience of buying and providing help if there are issues – not just a dedicated customer service department. We unpack how to do just that, as well as explore…
Simple things you can do now to boost your customer service
What you can learn from honest customer feedback
Chatbot dos and don’ts
One of the biggest mistakes ecommerce companies make with their customers
Invaluable tips on how to stay ahead of the competition and truly become awesome
Simple things you can do now to boost your customer service
What you can learn from honest customer feedback
Chatbot dos and don’ts
One of the biggest mistakes ecommerce companies make with their customers
Invaluable tips on how to stay ahead of the competition and truly become awesome
Released:
Sep 25, 2019
Format:
Podcast episode
Titles in the series (36)
Neal Oddens | Failing Fast to Grow Your Business: You’re an ecommerce startup. You don’t have much capital. How do you get the expert help you need to grow? Neal Oddens, founder and CEO of one of the fastest growing ecommerce companies in the Netherlands, reveals a way to get specialist help without hav by Ecommerce Excellence