We look at everything that goes into providing an exceptional customer experience, from making a positive impact when your customers contact support to the crucial element of face time with customers for each member of your organization. Bite-Sized Delight From the Episode: All employees can benefit from dealing with customers. Be clear about what you can and can’t do and manage expectations. Your customer experience is being compared to everyone, not just companies in your industry. Are You Looking for Things We Referenced? Episode 9 - How Restaurants, Health Insurers, and Nike Make Remarkable Experiences Network Health Wisconsin on Twitter The Outsized Impact of Invisible Service Providers Understanding Health Insurance The 5 9 Customer Service Index Get more resources and the full show notes at http://ExperienceThisShow.com. See you next week!