How one hotel group won more Michelin stars than any other, why thinking ahead is the best way to surprise your customers, and why the people with your customer are just as important as your customer. Bite-Sized Delight From the Episode: How a surprise made Joey’s stay at a hotel remarkable. What Mandarin Oriental did to win more Michelin stars than any other hotel group in the world. Businesses that win big by taking care of the “bystanders” who come along with their customers. Are You Looking for Things We Referenced? How Mandarin Oriental Won 18 Michelin Stars The Fairmont Banff Springs Mountain Galleries at the Fairmont The Personalization Imperative for Content Marketing Smarter CX by Oracle Get more resources and the full show notes at http://ExperienceThisShow.com. See you next week!