Bite-Sized Delight From the Episode: When you create a new customer experience, somebody needs to try it out and see if it’s easy for your customers. Great customer service goes hand-in-hand with corporate culture. Experiential marketing helps customers understand your value by trying it for themselves. Are You Looking for Things We Referenced? Toister Performance Solutions The Service Culture Handbook Sleepless Over Customer Experience: Small Business Leaders Top Sales and Service Concerns and How to Fix Them Get more resources and the full show notes at http://ExperienceThisShow.com. See you next week!