We follow Joey around for a great day of customer experience, including a visit to Bed Bath & Beyond that gave him new hope for the retail experience, a doctor's visit that was actually fun, and a wonderful dinner with great presentation. Bite-Sized Delight From the Episode: How Bed Bath and Beyond provided a great retail experience. A visit to the doctor’s office that was actually fun. Creating a storytelling-worthy experience, one piece of sashimi at a time. The relationship between the retail experience and the online experience. Are You Looking for Things We Referenced? Neil Pasricha’s Institute of Global Happiness 3 Ways Your Shoppers Have Changed, and How to Keep Up in a Digital Age by Oracle Smarter CX by Oracle Oracle CX Performance Assessment Get more resources and the full show notes at http://ExperienceThisShow.com. See you next week!