Why technology is never as easy as it should be, how a commuter train line uses a simple piece of paper to change your workday, and one man’s journey across all 50 states. Bite-Sized Delights From the Episode: What you can learn from one commuter train line about anticipating your customer’s needs. Why listening to customers is more vital than ever as technology gets more and more complicated. Chris Strub’s journey volunteering in 50 states over 100 days. What you can learn about customer experience from Star Wars. Are You Looking for Things We Referenced? "Everything is too complicated" by Nilay Patel 50 States, 100 Days by Chris Strub "3 Things Star Wars Teaches Us About Customer Experience" on Smarter CX Smarter CX by Oracle Get more resources and the full show notes at http://ExperienceThisShow.com. See you next week!