Learn about avoiding turbulence at 35,000 feet with Delta Airlines, how to properly welcome someone at the border courtesy of UK Customs, and getting a haircut - at the airport?!    Bite-Sized Delight From the Episode: • How Delta Airlines was able to use technology and thinking collaboratively with their pilots to make their flights the smoothest in the sky. • How giving new customers (or new visitors to your country) a "warm embrace" helps set the tone for a remarkable experience. • How to provide services and conveniences when least expected in order to get your customers talking. Are You Looking for Things We Referenced? • “This Is the Reason You Aren’t Feeling as Much Turbulence on Delta Flights” – Darren Murph, The Points Guy Get more resources and the full show notes at http://ExperienceThisShow.com. See you next week!