Mandatory presentations are infamously dull. But in the right hands, it can be a customer experience opportunity. If you can make the required become remarkable, you will be positively seared in their memory forever! Join us as we discuss: Have fun with the legalese and become remarkable. Say my name! (And I'll remember you forever) Emojis and subject lines... match made in heaven? (Sometimes!) Bite-Sized Delight from the Episode: When you make the required become remarkable, you actually achieve what it was that you were trying to do in the first place while being more memorable. To make the biggest impact on customer experience, start with the small stuff. And don't forget their name! Cutting through spam can be as easy as a well-placed emoji. Are You Looking for Things We Referenced? Delta Airlines Safety Video An Unexpected Briefing and The Most Epic Safety Video Ever Made from Air New Zealand Infographic: The Performance of Emojis in Email Subject Lines Get more resources and the full show notes at http://ExperienceThisShow.com. See you next week!