Make sure your remarkable customer experience is memorable for the right reasons, whether you're running a diner or an insurance company. Bite-Sized Delight From the Episode: Customer demand for personalized products and experiences is increasing, and customer experience designers must be ready. Make sure your customer experience is remarkable for the right reasons—not, for instance, because orders get fumbled. Heavily siloed departments make for poor, inconsistent customer interactions. Are You Looking for Things We Referenced? "Nike made me a pair of custom sneakers in 46 minutes" 4 basic health insurance terms 96% of Americans don’t understand Digital Transformation: 3 Areas of Customer Experience to Invest in Right Now Get more resources and the full show notes at http://ExperienceThisShow.com. See you next week!