How one company lets you use snail mail to create surprise and delight for your customers, the little things that can make a big impact on the experience, and what blockchain means for the future of CX. Bite-Sized Delight From the Episode: Why attention to the little things are what create surprise and delight for your customers. A company that gives you the chance to use mementos to make a lasting impression. Blockchain and the future of CX. Why the customer experience glass is half full for some CX leaders, and half empty for others. Are You Looking for Things We Referenced? "3 Ways to Stand Out From All the Other Salespeople" by Dan Gingiss "How Blockchain Could Transform the Customer Experience" by Kaye Chapman “Are All Modern CX Leaders Skeptics?” on SmarterCX Smarter CX by Oracle