Listeners share their experiences, including how one employee turned a customer into a brand ambassador, a wedding photographer who got rave reviews before the photos were even delivered, and a luggage company that helped its customers adjust to new airline regulations. Bite-Sized Delight From the Episode: How one employee turned a customer into a brand ambassador. Why wedding photography is about more than just the photos. One smart luggage company’s response to shifting regulations. The improvements customers are looking for in the B2B experience. Are You Looking for Things We Referenced? The Experience This! Survey The CX Accelerator Brown Family Photography Chris Strub on Twitter “Airline Smart Luggage Ban Goes Into Effect” by Grant Martin The Next Generation of B2B Purchasing: Millennials, Marketplaces, and Digital Buying Preferences Smarter CX by Oracle Oracle CX Performance Assessment Get more resources and the full show notes at http://ExperienceThisShow.com. See you next week!