Learn about new tactics to enhance your customer service in social media, how one school district deals with frustrated parents on snow days, and the airline that saved a wedding. Bite-Sized Delight From the Episode: • How to better serve your customers across all social media platforms. • How to explain and empathize when communicating about unfortunate situations that will impact your customers. • How to go the extra mile for a customer - and provide the opportunity for others to watch the process. Are You Looking for Things We Referenced? • How to Improve Your Social Customer Service in Three Easy Steps • Four Ways to Speak to Your Customers Effectively on Social Media • How to Take Your Customer Care on Social Media to the Next Level • EmpowerCX - April 9-10, 2019 - Ft. Lauderdale, Florida Get more resources and the full show notes at http://ExperienceThisShow.com. See you next week!